Fast order dispatch
Create orders in a few taps, paste them in bulk, or push them from your POS or storefront through the API. Assign to the nearest available rider straight away.
- SmartLinks
- Solutions
- Food delivery software
Food delivery
Food delivery software for restaurants and cloud kitchens
Run your own delivery riders instead of paying aggregator commission on every order. SmartLinks dispatches orders, tracks riders live and sends customers a tracking link, so hot food arrives on time.
Features
What SmartLinks does for you
Live rider tracking
See every rider on one map with positions refreshed every few seconds, so the kitchen knows exactly when the next rider is back.
Customer tracking link
Customers get a live tracking page by SMS or WhatsApp with the rider’s name, phone number, ETA and a moving map. No app to install.
Batched routes
Group nearby orders into one trip and let the routing engine sequence the stops, so a rider can carry three orders without a detour.
Proof of delivery
Riders confirm drop-off with a photo, timestamp and location, which settles “I never got my order” disputes in seconds.
Rider performance
Delivery times, on-time rate, distance and customer ratings for every rider, per day or per month.
How it works
From order to proof in four steps
- 1
Order comes in
Create it in the dashboard, import it, or receive it from your own ordering system by API.
- 2
Assign a rider
Pick a rider or batch several orders into one optimised route.
- 3
Customer tracks live
The customer gets a tracking link the moment the rider leaves.
- 4
Delivered with proof
The rider captures proof at the door; your systems get a webhook.
FAQ
Common questions
Anything else? Contact support or talk to our team.
Can I use SmartLinks with my own delivery riders?
Yes. That is what SmartLinks is built for. You add your own riders, they use the SmartLinks rider app, and you dispatch and track them from the merchant dashboard. You keep your customer relationship and pay no per-order commission to an aggregator.
How do customers track their food order?
When an order goes out, SmartLinks generates a unique tracking page with a live map, the rider’s details and an ETA. You can share it by SMS or WhatsApp. Customers open it in any browser.
Does it work for cloud kitchens with several brands?
Yes. Orders from any brand can be dispatched from one workspace, and riders can carry orders for different brands on the same trip.
Can I connect SmartLinks to my POS or ordering website?
Yes. Orders can be created through the SmartLinks API, and status webhooks push every milestone (picked up, out for delivery, delivered) back to your systems.
How much does it cost?
A flat platform fee of ₹3,999 a month plus ₹4–6 per delivered order depending on volume, with a 7-day free trial.
More SmartLinks solutions
Tiffin & subscription delivery
Recurring orders that create themselves, for tiffin services, meal plans and daily deliveries.
Learn moreRider tracking app
Real-time GPS for riders, live customer tracking links and accurate ETAs.
Learn moreRoute optimisation
Multi-stop, multi-rider routes planned in seconds on real road distances.
Learn moreReady to run deliveries on SmartLinks?
Start with a 7-day free trial. No credit card required.
- Android & iOS rider app
- Live customer tracking
- Built in India