1. SmartLinks
  2. Legal
  3. Account deletion

Account & Data Deletion

You can ask us to delete your SmartLinks account and the personal data linked to it at any time. Here is how, and what happens next.

Effective Applies to SmartLinks web, Android and iOS apps, tracking pages and API

1.How to request deletion

  1. Email info@softblend.in with the subject “Account Deletion Request”.
  2. Send it from your registered email address, or include your registered phone number and your role (Merchant, rider or staff).
  3. We verify that the request comes from you, usually with a one-time code sent to your registered phone number.
  4. Your account and associated data are permanently deleted within 7 days of verification, and removed from backups within a further 30 days. We email you when it is done.

This applies to accounts on the SmartLinks web app and on the SmartLinks Android and iOS apps. You do not need the app installed to make a request.

2.What is deleted

  • Your profile: name, phone number, email, photo and login credentials.
  • Saved addresses, schedules, zones and preferences.
  • Location history linked to your account.
  • Chat messages you sent.
  • Proof-of-delivery photos, signatures and voice notes linked to your account, once no active or disputed order needs them.
  • For partner riders: identity documents and bank or UPI details, except where the law requires us to keep them (see below).

3.What may be kept

Some records are kept for a limited time because the law or a legitimate need requires it, and are then deleted:

  • Invoices and payout records: for 8 years, as Indian tax and accounting law requires.
  • Completed order records that a Merchant must keep for its own legal or tax reasons. These are disconnected from your account.
  • Records about an open dispute, fraud investigation or legal claim, until it is resolved.

4.Riders, staff and Merchant workspaces

  • If you are a rider or staff member in a Merchant’s workspace, deleting your account removes your personal data but does not delete the Merchant’s workspace or its orders. The Merchant can also remove you from their workspace at any time.
  • If you are a workspace owner, deleting your account closes the workspace and removes access for everyone you invited. Contact us first if you would rather transfer ownership, or if you want an export of your data.
  • Customers do not have accounts. To have your details removed from a Merchant’s orders, contact the Merchant, or write to us and we will pass your request on.

5.Deleting only some data

You can also ask us to delete specific data without closing your account, for example old location history, or to correct something. Write to privacy@softblend.in. More about your rights is in our Privacy Policy.

Talk to the SmartLinks team